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Automated Solutions

IVR Platform

ACC offers complete automated solutions to your marketing needs!

By using state of the art IVR platforms and fully redundant SS7 connectivity you can be assured your program is in the right hands.

Some of the features of our system are:

  • 800/900 customer support center
  • Polling/surveys local, national or via 900
  • Dealer Locate and call routing
  • Enhanced 800/888 services
  • Interactive contests/sweepstakes
  • All services can be combined with our Live Call Center for added flexibility

Some of our Enhanced features are:

  • Completely redundant call monitoring
  • Whisper
  • Repeat call blocking
  • Time of day routing
  • Take back and Transfer
  • Calls routed by NPA (area Code), NPANXX (area code\exchange), Zip Code, Zip + four or full 10 digit.
  • Accounting Codes
  • Menuing
  • Request ANI
  • Nearest Neighbor
  • Call Transfers to multiple locations by time of day

Remember ACC can provide all of these service in combination with our live call center services! This will allow you a wide range of customized services. Call ACC if you donít see the services youíre looking for.

 

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